Expect instant help if the unexpected happens
Every business has different needs. That’s why D-Link Assist provides a choice of enhanced service levels to suit your individual requirements and your budget. Your network is the backbone of your business. Keeping it running is essential, even if the unexpected happens. D-Link Assist is a round-the-clock rapid-response technical support service that replaces faulty equipment quickly and efficiently. Maximising your uptime and giving you the confidence that instant support is only a phone call away.
- Gold Same Business Day (24 x 7 x 4) Swap Service D-Link Assist Gold is perfect for mission-critical environments where maximum up time is a high priority. It guarantees four-hour around-the clock response. Cover applies 24/7 for every day of the year including holidays.
- Silver Same Business Day (9 x 5 x 4) Swap Service D-Link Assist Silver is designed for ‘high availability’ businesses that require rapid response within regular working hours. It provides a four hour response service Monday to Friday from 8 am to 5 pm, excluding holidays.
- Bronze Next Business Day Swap Service D-Link Assist Bronze is a highly cost-effective support solution for less critical environments. Response is guaranteed within eight business hours Monday to Friday from 8 am to 5 pm, excluding holidays.
Extended Warranty 3 Year Warranty Extension for extra assurance, D-Link Assist gives you the option of extending warranties on any D-Link business products you purchase by three years.